Streamline your data management process with the LiveChat Inc + TopProducer integration

LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.

Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.

The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.

Top Producer is a leading client relationship management tool for Real Estate businesses, designed to help you manage your interactions with prospects and clients. Top Producer allows you to increase your leads and conversions, by guiding them through your entire sales process.

With Top Producer you can immediately follow up your leads when they get in touch with your brand. This enables you to increase conversion rates, thanks to a perfect-timing response that many businesses can’t afford. Top Producer boost the productivity of your entire team thanks to a powerful broadcasting. You can distribute the leads to your entire team, assigning the right prospect to your best agents.

Moreover, Top Producer allows you to create tasks and goals, while being always up-to-date about everything concerns with the business. You can create an automatic, customized email to reply to the inquiries of your leads. Moreover, you can get notified when a lead comes in, or when an agent picks up a new prospect. No matters where you are. With Top Producer you’ll always manage your entire business under control and make the best decisions in real-time, without losing a single opportunity.