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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is elead
elead is a CRM platform designed for automotive retail industries and car dealerships of all sizes. Flexible, robust, and easy to use, the platform is ideal for automotive dealer groups and franchised and independent dealership retailers. This tool aims to help automotive shops and car dealers increase their sales and maximize their profits by enabling them to provide customers with great buying experiences. elead makes the process of purchasing cars and requesting services convenient and efficient by allowing customers to do it from their mobile devices. The software enables users to provide all the information that their customers need, so they will be able to buy cars that fit their lifestyle, personality, and user preference. Furthermore, elead offers data mining features, which allow users to utilize third-party data and other online resources that will help them search for sales and lease opportunities.
Benefits of using elead
The CRM platform helps users evaluate their cars to offer a competitive advantage on the market. elead also provides the possibility of directing leads from different communication channels, so that users can apply the most suitable follow-up for their requests, instantaneous in the short or long term. Users will also be able to respond quickly to their contacts. As for the functionality of this software, one of the most important of elead is the ability to contact its customers immediately. Through the help of the platform's data mining technology, users will be able to quickly identify these customers and launch service marketing campaigns to reach them.
Why should I use elead
elead also offers an Internet lead management feature that works with the platform's car inventory tools and mobile sales app. With this feature, users will be able to send vehicle information, electronic brochures, and photos to their customers and leads. They can do this quickly because the platform allows them to access their inventory of new and used cars easily.
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