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What is LiveChat Inc
LiveChat Inc. is a live chat and helpdesk software, useful to easily manage communications and interactions with your customers. As the name itself suggests, you can communicate with your customers in real-time, providing a great customer support experience. LiveChat Inc. comes with a lot of advanced features which allow you to track everything, improve the effectiveness of your efforts and monitor all the activities.
Benefits of using LiveChat Inc
Using pre-made answers (also known as “Canned Responses”) you can save a lot of time: if you face similar questions several times, you don’t have to type the answer at any time. Just “save” the reply and recall it with a quick shortcut. You can also easily get a lot of information about your visitors and customers, such as email, location, order IDs, number of visits etc. In order to better organize the entire workflow, you can use “tags” to label similar conversations and the “filtering” options. All the chats are archived, but you will be able to quickly find conversations that include a certain keyword or phrase, also if it was handled by another agent.
Why should I use LiveChat Inc
The “Ecommerce” suite of tools, make LiveChat Inc. an added value for online retail businesses: you can easily engage your visitors immediately, as soon as they come on your website. In addition, thanks to the “Custom Invitation” feature, you will be able to identify and get in touch with potential buyers who came from a particular marketing campaign. LiveChat Inc. provides native integrations with the most common Ecommerce CMS, such as Magento, BigCommerce Prestashop and Shopify. But LiveChat Inc. also integrates with the most used CRMs, Email Marketing Software and platforms, including HubSpot, MailChimp, Salesforce and Google AdWords.
What is Firepoint
Firepoint is an all-in-one solution for real estate agents and teams, that allows you to understand behaviors and profiles of your leads, in order to make more sales. Nowadays, in order to run a successful real estate business and generate more clients, you definitely need to get data. That’s exactly what makes Firepoint different than other solutions. With Firepoint, in fact, you have the ability to understand exactly what your leads do on your website, which pages see.
Benefits of using Firepoint
Once the leads come in, you or your team can properly and timely follow up them via email and phone. Firepoints allows you to track your incoming leads sources and calculate the ROI of your campaigns. Moreover, FirePoint enables you to optimize your sales process and empower the work of your entire team, by assigning tasks, distributing leads and sharing calendars and deadlines.
Why should I use Firepoint
All these functions are available on just one intuitive web-hosted platform, with allows you to have your entire business under control 24/7. Thanks to the mobile app, you can access to FirePoint wherever you are, also with your mobile phone.