Lead Gen Blog

A step by step guide to Facebook Lead Ads

By Mark Cirillo | 3 Comments | 27th March 2020

With over 2.41 billion monthly active users across the countries of the world, Facebook has one of the largest audiences in the social media network space and a robust advertising platform to match.

Facebook Lead Ads is a product rolled out a few years ago to help advertisers capitalize on its massive audience to get better conversion rates for campaigns. 

Facebook Lead Ads is a tool specifically designed to collect leads at a lower price, allowing you to collect information from prospects both from mobile and desktop ads.

1.74 billion is the exact number of mobile monthly active users. Although most FB users got access to the social network through a mobile device, the conversion rate of the ads was much higher on the desktop, with only 34% of user conversion from mobile devices

So in 2015 Facebook launched Facebook Lead Ads to maximize the online conversion of the ads campaigns on Facebook from a mobile device.

What was the problem before on this platform?

Previously, the conversion of the lead consisted of different steps, which at some point redirected the user from the social media environment to the landing page, where the user had to interact with an additional call to action, in order to provide his personal details. This often resulted in an unsuccessful conversion, due to the fact, that users are not willing to exchange the safe social media platform for the untrusted external environment.

With Facebook Lead Ads all this conversation trouble disappears. When the user clicks on target ads, a pop-up window appears inside the social itself with already pre-filled user data. In most of the cases, the user needs just to confirm its data and gets automatically acquired as a new lead! 

Below is an example of a Facebook Lead Ads from B. Holt & Partners Realty Group, a real estate agent company.

facebook lead generation

In the first image (A) shows the beginning of the ad. As soon as a Facebook user clicks on “Get deal now”, it takes them to (B) where the form is automatically filled up with the user’s information, such as their name and email address. They are required to confirm the details or add a few details and click submit.

facebook lead generation

Once the form is submitted, it takes them to C to agree to terms and conditions. Once the submit button is clicked, it takes them to D where the thank you page is displayed.

Facebook Lead Ads and GDPR

With the introduction of new regulations to protect people’s personal information, such as the GDPR in Europe, the CCPA in California and others that will likely follow, it’s important for advertisers to stay up to date on how to keep advertising safely on Facebook.

This doesn’t mean that complying with the GDPR best practices limits advertisers. Regarding Facebook Lead Ads, in order to successfully comply with the GDPR law, advertisers only need to get users’ permission to use their information and be transparent about how they are going to use them. 

In the case of Facebook Lead Ads, as a company, you must link to your privacy policy in the ad in order to collect consent to use the data, like in the example below. You can also create a specific form’s field, either mandatory or optional, to ask for the user’s consent (read more about it here).

Facebook Leads generation

Moreover, your Facebook Lead Ads must not violate Facebook’s Community Standards, for example, your ads cannot be targeted to minors and they cannot promote content that is inappropriate, discriminatory, or sensational. 

Facebook Lead Ads are still very effective. From our own analysis, done after helping more than 10k companies sync over 25 million leads, Facebook Lead Ads has dramatically reduced the cost per lead across all industries. For Real Estate the cost per lead has been as little as 0,03$, 99,9% less compared to other ads forms. For the Automotive sector costs went down by 94,11%, in Education by 96,8% and so on. 

You can use Facebook Lead Ads to collect different information from potential leads anywhere in your sales funnel. For example, you can use it to create newsletter sign-ups for both existing and new customers.

It is suitable for different industries such as retail or e-commerce businesses to offer deals, coupons, and offers. The automobile industry can use it to share information about new car models, schedule test drives and offer maintenance deals. Education, financial or professional services can use it to gather data on people who are interested in their services.

The effectiveness of Facebook Lead Ads has made it one of the most powerful tools for building high converting marketing campaigns.

Reasons you need Facebook Lead Ads for your campaigns?

1.   Massive and high converting audience

Facebook is one of the largest social media networks with 2.41 registered monthly users. According to Statista, there are 2.41 billion monthly active users as in the second quarter of 2019.

facebook lead generation

 

From the graph above, you can observe that Facebook has a huge number of active monthly users. This means you can reach a huge number of audiences in your niche on the platform.

2.   Facebook Lead Ads is optimized for mobile

According to Statista (January 2019), 96% of Facebook users access the platform through a mobile phone or tablet device.

facebook lead ads

This implies that using Facebook Lead Ads for your marketing campaigns will help you reach more of your target audience. It also eliminates the possibility of creating an ad strictly for mobile because it comes with a mobile version pre-built.

3.   Facebook Lead Ads remove conversion friction

The ads are designed with a pre-built form to be filled right on the Facebook platform. This eliminates the need to redirect users to your landing page, helping you to increase your conversions. It also helps to reduce the money you would have spent on creating landing pages for your ads.

4.   Facebook Lead Ads help to reach targeted prospects

With Facebook Lead Ads, you don’t have to speculate. It is designed in a way that makes it easy to reach your targeted audience within your niche. This is possible through the audience selection and optimization tools on Facebook Lead Ads. With this, you can show your leads ads to users that have a high probability of filling your form. This makes your ads targeted to prospects who are likely to convert to leads and customers in the long run.

5.   It’s cheaper than direct advertising

There’s no doubt that by using lead ads you can definitely save money off your advertising budget. Based on our experience we can confirm that using Facebook Lead Ads reduces the costs per lead dramatically.

6.   It creates brand awareness

Facebook, the biggest social media platform is the right place to build your brand awareness, as it makes the whole process of creating your audience and converting it into a lead, as easiest as it can be.

7.   Save time

When Facebook presented lead ads, they announced it as a “tap tap done” feature, and it literally is like that. It saves user’s time but also yours and it has made it fast and easy for you, lead creator to prepare and manage your leads.

8.   Fully customizable tool

In fact, it is possible to customize the form with different fields like size, people, business, the field of study, etc…when creating an ads campaign.

Not convinced yet? Still not sure if Facebook Lead Ads is the right fit for you and your business?

Nowadays there are few niches of businesses that can stay out of Facebook influence. Just think of the fact that there are over 1.74 billion mobile monthly ACTIVE users worldwide, which implies that Facebook is too big to be ignored.

Facebook Lead Ads, is an exceptional way of promoting your product or service, and at the same time, as mentioned previously in this article, also boosting brand awareness. To understand the variety of Facebook usage, you should check out the following blog posts where we provide different tips in relation to the business that you are in, to get the most advantage using Facebook Lead Ads for your campaign:

Step 1:

Go to the Ads Manager. Once there, click on “select your campaign objective”. Since you are using it to generate leads, click on Lead generation.

facebook lead ads

Step 2:

Under the lead generation, give a name to your campaign. You also have the option of creating a split test and setting campaign budget optimization.

facebook lead ads

Step 3:

Select the Facebook page you want to use for the campaign.

facebook lead ads

Step 4:

Set up your audience. It is time to define your Facebook Lead Ads audience. Here, if you have an already saved audience you can use it, else create a new one. This section is divided into two – the custom audience and the location. The custom audience is users you already have their details such as their name, email address, phone number, etc

facebook lead ads

Gentle reminder: In order to choose your website custom audience, you need to have the Facebook Pixel running on your website. If you are not running it, you can quickly check this guide and have it up running just in few steps. 

The second part is the location. You can choose the location where the audience is located. Select their age, gender, and language.

In the next section, you will see “detailed targeting and connections”.

facebook lead ads

Detailed targeting helps you to set rules and target people by demographics, interests, and behaviors.

In the connection section, you can include or exclude a specific group of people who have carried out certain actions on your page. For instance, you can include people who like your page.

facebook lead ads

When you are done with the setup, click on “save audience”.

Step 5:

Select the ad placement. This is where you choose the location of your Facebook Lead Ads. There are two options in this section. Automatic placement and edit placement.

facebook lead ads

With automatic placements, Facebook helps you to optimize your ad to reach more people. While the edit placement gives you the opportunity to show your ads on specific locations on Facebook and also include any Facebook products such as Instagram.

Step 6:

Set the budget and schedule. Now, that you have your audience ready, you can set up your budget. You can set the daily budget of the campaign or overall one for the campaign duration. Decide how much you want to spend and adjust according to the results. You can start slow and then increase the daily budget if everything works fine. Just keep in mind to change your spending gradually. Don’t go from $10 to $100 as it might mess up the Facebook algorithm that will result in an ad performance decrease.

facebook lead ads

Now to the most interesting part of the Facebook Lead Ads set up–the design of the leads ads.

To design the leads ads, follow the steps below.

Step 1:  Choose a format

There are two formats of Facebook Lead Ads – Carousel and single image or video. For this content, we will use the single image or video option.

facebook lead ads

Step 2: Select the right image

The next step is to choose the right image that goes along with your ads. You can get free stock images from Facebook. If you have a specific image you want to use, upload it.

facebook lead ads

Step 3: Add the text and choose the CTA.

You will want to create an attractive text that will draw people to your ads. Also, choose a CTA that applies to your offer. Examples are “apply now, Book now, download, learn more, etc

Step 4:  Create the lead form

This is the most important step in ad creation. It is time to design the lead form. Click on “New form” and the form will come up.

facebook lead ads

There are five sections under the content as shown above. The form type, the intro, the questions, user information, and the custom questions.

The form type is where you select the form you want based on the volume or higher intent.

facebook lead asd

Select the type that fits your marketing campaign.

The second part of the form is called the intro. It is optional.

The third part is the question section. This is where you select the details you want from your user. It pre-selects the popular user details i.e. the name and email. But if you need more than the email and full name, click on the “show more options” and you can choose more user’s information such as the phone number, city, state, and country.

In the custom question section, you can customize your questions as you want.

The next section is where you add the URL of your company’s privacy policy and custom disclaimer.

facebook lead ads

Now to the last section.

This is where you set up your thank you screen.

facebook lead ads

 

At this point, you are done with creating your first Facebook Lead Ads.

In our experience with Facebook Lead Ads, we identified 5 high-performing Facebook Lead Ads that consistently deliver positive results. 

It doesn’t matter if you’re an expert Facebook Advertiser or if you are new to marketing your business, by following these examples you can create Facebook Lead Ads that convert.

  • The “social proof” Lead Ads

In marketing, the concept of social proof is one of the most powerful to trigger action. In a Facebook marketing campaign, social proof can be applied in many ways: for example, using testimonials and having a huge number of likes and comments can influence people about your brand’s popularity and credibility. Or you can use a picture with many people enjoying your product or service like in the image below. 

Facebook leads ads

  • The “benefit list” Lead Ads

Another successful type of Lead Ads is one that lists all the benefits for the lead of subscribing to your list, downloading your ebook, or scheduling a meeting with you. This helps the audience seeing the ads appreciate the full value of clicking on it. 

Facebook leads ads

Carousel Ads let advertisers showcase multiple images in the same ad, and there are many different creative ways to use such a type of ads to increase your results. This Carousel Ad from Tokyowheel promotes a 6 part email course, and each lesson is shortly described by an image that users can scroll.

Facebook lead ads

  • The “Learn more” Lead Ads

Facebook Lead Ads can be also effectively used to collect leads who simply want to learn more information about a topic. People who click on ‘Learn more’ will usually receive email communication or will be directed to a landing page. 

Facebook leads ads

The leads you will collect through your created campaign will be stored on your Facebook page and all the contact details can be downloaded in CSV format.

With manual work, it is difficult to email or sends an SMS or a call right when the lead comes in. Considering that 76% of people expect to receive an email immediately after subscribing to a service, and companies that respond instantly to leads are 7 times more likely to convert them into sales, the lack of automation can reduce the effectiveness of your marketing campaign.

However, there are different tools that can help to solve this issue to synchronize all your leads library in your CRM software or your mail provider. Leadsbridge provides Facebook Lead Ads integrations to 360+ CRM  and email providers.facebook lead ads integration

Software like Leadsbridge helps to manage the leads you have just obtained from your ads campaign, importing all the acquired contact details in your favorite customer management tool and email software. With this in place, you can quickly contact them through email or an SMS as soon as they come in. This makes it easy and fast to turn them to paying customers before they lose interest in your products or services.

For example, you can connect your Facebook Lead Ads with HubSpot through Leadsbridge. Watch the video here.

Now that you know how to create Facebook Lead Ads and integrate it with your favorite CRM or email software tool, you need to know how to get more out of your campaign. Below are Facebook Lead Ads practices that will increase your ROI.

To better understand how Facebook Lead Ads can help your business, let’s look at three success stories of companies across different industries. 

  • Mercedes-Benz Vans Turkey

The first success story concerns the famous global automotive brand, Mercedes-Benz Vans Turkey, which has achieved excellent results with Facebook Lead Ads in the automotive industry.

Mercedes-Benz Vans Turkey was facing prolonged response rates to the leads due to manual import. In order to decrease lead response rates and achieve a higher sales ratio, they started using LeadsBridge to integrate their Facebook Ads with their CRM and automate the import.

Facebook lead ads

By reaching its customers faster the company saw an increase of 48% in generated leads and more importantly an 18% growth in sales. Nergis Sevinç, Digital Marketing Lead at Mercedes-Benz Türk commented on the campaign: “In the digital environment, our first aim is to create the best user experiences for our digital sources. LeadsBridge accelerated our customer experience journey by providing us with the fastest way at the first point of contact with our customers. So, we could get a more qualified lead and sales amounts.

  • ASI Audiology & Hearing Instruments

ASI Audiology & Hearing Instruments is a company founded by Dr. Kent Webb with the aim of improving the lives of people who have suffered hearing loss. For their Facebook Lead Ads campaign, their goal was to find 23 people offering them a free visit to the clinic during the weekend. 

Facebook lead ads

Thanks to LeadsBridge and Facebook Lead Ads, ASI Audiology and Hearing Instruments managed to schedule more than 20 appointments, lowering the cost per lead to $ 9.32 against the $200 they paid before the advertising campaign. Commenting on the performance Dr. Michael Webb, Au.D. said: “We are most excited about the cost per lead this campaign generated. With the average price being extremely lower than other forms of advertising, it is a no brainer to stick marketing dollars into a source like Facebook Ads.”

  •  Almundo

Another success story comes from Almundo, the omnichannel travel company with more than 70 branch offices worldwide.

Almundo’s main goal for the second quarter of the year was to drive sales by increasing their active subscriber lists of at least 20% and at a very challenging target CPL while managing the campaigns in-house. They used Facebook Lead Ads and LeadsBridge to sync their new leads, creating a contest to win a trip to Disneyland.

Facebook leads ads

The results of the campaign have been a +6% increase in ROI, + 20% active subscribers and growth by +1.2% in Conversion Rate. Eduardo Pocai Almeida, Head of Growth & Performance at Almundo said “We will keep using Facebook Lead Ads and Leadsbridge connected with our marketing tools. The possibility to create exciting, on-brand experiences to expand our audiences in a scalable fashion and meet our performance KPIs” 

If you are eager to read more stories of companies that had successful campaigns with Facebook Lead Ads click here.

  • Create lookalikes from real customers and not prospects

One of Facebook’s targeting options is Facebook Lookalike Audiences, which is very valuable to target an audience with interests and demographics similar to your current customers. A best practice when using Lookalike Audiences is to not create a Lookalike Audience from prospects. If you do, you will have a bigger list of less qualified leads. But when you create a Lookalike Audience from those who have already converted to customers, you are building a true profile of your ideal customer. 

  • Create an attractive copy for your ad

The ad copy determines whether your audience clicks the CTA on your ad or not. This determines the success or the failure of your ad. Don’t repeat the same text you have on an old ad campaign for a new lead campaign. Craft and test new copies each time you want to create a new ad. Write a copy that will inspire, excite, entertain and persuade your audience to take action.

  • Add emojis to your ad description

Some time ago we tested how emojis perform on Facebook Ads and how they can affect the CTR. Emojis are part of a universal language: they are immediate and easy to understand and therefore they make marketing messages much more compelling than plain texts. 

To understand if emoji really improve Ad’s engagement and CPA on Facebook we decided to run a simple test in one of our Facebook Lead Ads.

We decided to run two identical ad campaigns, one with plain text and the other with the same text but including emojis in the ad description. The results were significant: in our test, the second ad obtained 2000% more leads than the first one.

Facebook lead ads

Undoubtedly, emoji impact the CTR of Facebook Lead Ads by a significant amount, so you should implement them in your ad copy.

  • Use fewer fields in your forms

Use relevant but few fields in your Facebook Lead Ads form. When you increase the field, users will probably not complete it. The fewer, the better. However, ensure it contains the real information you need for your business. So, how many fields or questions should you add to your leads ad forms? Adpresso carried out a survey on lead ads performances vs questions and came up with the table below.

facebook lead ads

According to the data presented above, your questions or fields should not be more than 3. It can be less but no more.

  • Don’t target the same audience with different lead ads campaigns

 Creating different leads ads targeted at the same audience will make the campaign underperform. Even if you are trying to test different ad ideas on your audience, don’t do it. It doesn’t work that way. Facebook has several users and with targeting, you can niche down to the audience that will probably convert.

  • Know the right time to display your lead ads

With Facebook Lead Ads, you can schedule your ads at the time you know your audience is active. If you see an increase in the participation of your users in your ads, you can increase your bids. But if they are not interacting with it, then scale back on the ad.

  • Create a crystal clear offer

Let your audience know what they will get by signing up for your offer. Also, let them know what you will do with their emails in the future. You can disclose this in the privacy policy section.

Test, test as much as you can!

Lead Ads is a strong opportunity to generate value lead for your business. Don’t forget to use Facebook Lead Ads integration with any CRM or email software of your choice to increase the effectiveness of your campaign.

Download Now the Facebook Insider's Hacks ebook

Mark Cirillo

Eager digital marketer, nurtured by news and strategies of this world, helping people and businesses to build and reinvent their online presence.

  • Such a nice article, we liked it very much.

  • Hey Mike, sorry to read this! Sometimes it happens that your ads are not approved, it’s not just a Lead Ads problem. I’ve always had a good support from Facebook. Maybe they take time to answer, but they do it. Lead Ads is a super-good tool to collect leads, don’t give up!

  • Hey Mike, sorry to read this! Sometimes it happens that your ads are not approved by mistake, it’s not just a Lead Ads problem.
    I suggest you to make an appeal here
    https://www.facebook.com/help/contact/1582364792025146
    Lead Ads is a super-good tool to collect leads, don’t give up!

Automation Tools for Facebook Advertisers

Better tracking, better conversions, better audiences, better results.